Privacy Policy

What we collect

What you type into a form: name, company, email, phone, project location and the description of your project. For trade accounts, business details needed to verify the account.

Standard server and analytics data: pages requested, approximate location derived from your IP by our CDN, and browser type. We use the country code to suggest a site language on first visit; we do not store your IP address for marketing.

Why we collect it

To quote your project, to produce shop drawings, to fulfil an order, and to answer you. That is the transactional purpose, and it is the only basis on which we contact you unless you have asked for more.

Marketing email is separate and opt-in. The checkbox is unticked by default and we only send marketing to people who ticked it. Unsubscribing removes you from marketing without affecting anything transactional about an order in progress.

What we do not do

We do not sell your data. We do not share it with other manufacturers or dealers. We do not add you to a marketing list because you asked for a quote.

We do not put personal data in a URL, and we do not send your project details to anyone you have not asked us to involve.

Who processes it for us

Email delivery, cloud hosting and file storage are handled by third-party providers under contract. They process data on our behalf and are not permitted to use it for their own purposes.

Your choices

Ask us what we hold about you, ask for it to be corrected, or ask us to delete it, and we will. Where we are required to keep records of a completed transaction, we will tell you what has to stay and why.

Write to us and a person will answer — there is no form you have to fight through for this.