Shipping & Lead Times
Every order is made to your dimensions, so the schedule starts when the shop drawings are approved — not when the order is placed. Here is the whole sequence, including the parts that are easy to lose in a quote.
Standard configurations — 18 days in the factory
A standard configuration is a unit built to a documented size and glazing build-up on one of our stock platforms, with a standard finish and standard hardware. Those complete in 18 days in the factory.
The 18-day figure is a production figure. It does not include ocean freight, and it does not apply to made-to-drawing work.
Custom work — 3 to 5 weeks
From approved shop drawings to units leaving the factory. Non-standard sizes, wood-clad interiors, custom finishes, impact-rated glazing and oversized units all sit at the longer end of that window.
Shop-drawing approval is the gate. We will tell you at quote how long the drawing round is likely to take for your scope.
Ocean freight — about 35 days West Coast, 45 days East Coast
About 35 days to the U.S. West Coast and about 45 days to the East Coast, to your nearest seaport or to a warehouse of your choosing. Transit varies with the sailing schedule and the port.
Customs clearance, drayage and delivery to site are quoted separately and are not part of the freight window above.
What is not covered by the headline figure
Made-to-drawing entry doors are drawn and built to your own drawings. The standard-configuration figure does not apply to them and we do not quote it on their pages.
Oversized units, structurally glazed assemblies and anything requiring a jurisdiction-specific approval package take longer, and we will say so before you commit.
Nothing is a schedule until it is in writing
Every figure on this page is a planning figure. The schedule that binds is the one confirmed in writing at order, against your approved drawings and the sailing available at that time.
If your programme has a fixed date, tell us early — we would rather decline a date than miss one you have built a sequence around.
How it arrives
Freight damage and mis-sorted units are the two things that cost a window delivery its schedule. Both are addressed before the container is loaded.
Five-layer packing in a non-fumigated timber crate
Each unit is packed in five layers inside a purpose-built wooden crate. The timber is non-fumigated, which is what keeps the crate itself from becoming a customs problem on arrival.
A traceable ID tag on every unit
Every window carries its own labelled tag, so a specific opening can be found in a stacked delivery without unwrapping units to identify them. On a multi-elevation job this is the difference between an hour and an afternoon.
Laser level and installation tool kit in the order
Each order ships with a laser level and an installation tool kit, plus installation manuals in English and Spanish. Nothing has to be sourced separately before the first unit goes in.
Crated in processed plywood, not solid timber
Units ship in non-fumigation plywood crates with paperboard and air-bubble protection. The distinction matters at the port: solid-timber packaging entering the US has to be heat-treated or fumigated and marked under ISPM 15, while manufactured wood such as plywood falls outside that rule. It is one fewer reason for a container to sit waiting for an inspector.
Protective film on the glass, on arrival
Glass ships under a translucent protective film that stays on through delivery and the messy end of construction, then peels off. It also saves the masking step before painting or plastering near the opening.
Weather seals specified, not assumed
An interior and exterior double sealing system with EPDM gaskets, selected for the system rather than fitted generically. Weatherstripping is where wind and water resistance is either earned or lost, and a double seal gives you two chances to hold the line rather than one.