Why trust NEXWD
We are the U.S. channel for a manufacturer that has been building architectural windows and doors for the North American market for years. That structure is worth understanding before you buy, because it decides who you are actually contracting with and who answers when something needs fixing.
You can check our numbers without asking us
Every certified energy rating we publish carries its NFRC Certified Products Directory number on the product page. You can search that number at nfrc.org and read the same figures we read.
Most suppliers publish a U-factor and expect you to take it. We would rather hand you the reference, because a figure a specifier cannot verify is worth nothing at plan check.
We tell you when the answer is no
Our comparison pages say when vinyl is the better material and when importing is the wrong decision. Our lead-time page says the 18-day figure is factory production and excludes freight. Our warranty page states the exclusions next to the coverage years rather than in a PDF.
This is not modesty. A supplier who never says no is a supplier whose yes means nothing.
Documentation, before you commit
NFRC data, size-versus-pressure tables, section details and the approval numbers that apply in your jurisdiction — provided at quotation, not after the order.
Tell us where the project is and we will confirm in writing what a product is approved for there. Code approval is jurisdiction-specific and a general statement on a web page is not something to put in a submittal.
A factory that already builds for this market
The systems we sell are built to North American standards rather than adapted to them: insulating glass certified by the IGCC, safety glazing certified by the SGCC, and hardware from established European and American suppliers.
Products carry ratings in the public NFRC directory under the manufacturer’s own name, which is not true of every imported window.
A warranty that does not shrink as it ages
Most window warranties are prorated: a claim in year fifteen recovers a fraction of the same claim in year two. This one is not. The benefit in the final year is identical to the first, and it transfers to each owner in turn rather than expiring at the sale — which makes it an asset at resale instead of a technicality.
It also covers spontaneous glass breakage for ten years. Tempered glass occasionally shatters on its own, from a nickel sulphide inclusion or thermal stress, with no impact and nobody at fault. The document says plainly that this is not a materials or workmanship defect, and covers it anyway. Almost nobody does.
Finishes are applied in the factory, not on your site
Every stain, paint and powder coat is applied and cured in the plant, then the unit ships ready to install. Site finishing depends on the weather, the dust in the air and whoever is holding the brush — none of which is in your programme.
For you that is one trade removed from the schedule and one variable removed from the result. Exposed millwork is also treated with a water-repellent preservative before the finish goes on, which is the step that decides how the timber ages.
Installation experience feeding back into the product
The manufacturer has installation experience across the United States and has redesigned details in response to what fails on site — the kind of change that only comes from having been on the job.
That work is protected by registered patents and trademarks in the United States.
Field support where the project justifies it
The manufacturer maintains a technical support presence across a large part of the United States. On large projects someone comes to site.
On small and mid-size jobs we agree the right level of support with you case by case. We would rather set that expectation now than promise a site visit on every order and miss it.
What the work looks like
Three images from the manufacturer’s own production documentation. We publish them because each one shows a decision that is invisible in a finished window — and impossible to check after installation.
Production capability, as documented
Combinations are joined in the factory
Multi-unit assemblies are joined under shop conditions and delivered as one piece, on a patented splice system with a 1 1/8" (28 mm) joining mullion in three reinforcement grades, selected by window height up to 13 feet. Where an assembly is too large to ship whole, it is split at a designed splice and rejoined on site — decided before quotation, because it changes the crane plan.
How large combinations are joined →The size ceiling is published, not claimed
The largest documented units are stated on the product pages as sizes and weights rather than adjectives: lift & slide panels up to 84" × 120" — 6.5 m² (70 sq ft) and 881.8 lb per leaf — in assemblies covering openings up to 48 feet wide and 12 feet high.
That is where the documented capability ends. The manufacturer does not publish plant floor area, headcount or annual output, and we will not invent a throughput figure to make this section look stronger. What is documented is what the line can build, and it is on every product page as a size, a weight and a certified rating.
The service, item by item
Most of what gets called service is a promise about the future. These are the parts that are either in the crate or in writing.
Five-layer packing, in a crate customs will not hold
Each unit is packed in five layers inside a purpose-built crate of non-fumigation plywood. Solid-timber packaging entering the US must be treated and marked under ISPM 15; manufactured plywood falls outside that rule — one fewer reason for your container to wait for an inspector.
Shipping and delivery, in full →A traceable ID label on every unit
Every window carries its own labelled tag, so a specific opening can be found in a stacked delivery without unwrapping units to identify them. On a multi-elevation job that is the difference between an hour and an afternoon.
The toolbox ships in the order
A laser level and an installation tool kit come with each order, along with installation manuals in English and Spanish. Nothing has to be sourced separately before the first unit goes in.
Four mounting methods, including a stucco flush fin
Installation flange, flush fin, no-flange drill-through and galvanized straps. The flush fin sets over an existing aluminum frame so a stucco exterior stays intact — no cutting back and repatching. Tell us the wall build-up and we specify the right one per opening.
Installation methods explained →On large projects, someone comes to site
The manufacturer maintains a technical support presence across a large part of the United States, and large projects get on-site support. On smaller jobs the right level is agreed case by case — an expectation we would rather set now than a visit we promise and miss.
The warranty, in its own numbers
From the manufacturer’s published warranty document for its aluminum-frame windows and doors. The governing document is the warranty itself, supplied in full on request before you order.
- Not prorated — the benefit in the final year is the same as in the first.
- Transfers to each subsequent owner, not just once.
- Labour is not covered: removal and reinstallation costs sit with the owner. We say it here so you can price it, not discover it.
What to ask any window supplier — including us
- What is the NFRC CPD number for this exact product, and what glazing build-up does that rating apply to?
- Is this product approved in my jurisdiction, and can you put the approval number in writing?
- Who holds the warranty — you or the factory — and who pays to ship a replacement?
- What is the lead time excluding freight, and what happens to my date if a sailing is missed?
- If a unit arrives damaged, what is the process and how long does a replacement take?
Our products are certified to:
Certificate numbers available on request.
VERIFIABLE NOWCPD DRN-M-8 · DRN-M-11 · DRN-M-15 · DRN-M-19 · DRN-M-21Search any of these at nfrc.org and you will read the same figures we publish.
Business partners
Developers, builders and hotel brands whose projects these window and door systems were supplied to.
Shown as project references. All marks are the property of their respective owners and their appearance here does not imply any endorsement of Nexwd.
Put us to the test
Send an opening schedule and ask the five questions above. You will get direct answers, including the ones that are not in our favour.
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